Returns will only be accepted up to 30 days after the order has been shipped, after that if there is a defect with the product you must contact the manufacturer for a warranty replacement.
Cameras with the audio option must be special ordered, please let us know that you want the audio option in the comments section of the checkout process. Request for upgrades on already shipped cameras will be subject to a 15% restocking fee.
GVCards.com is not responsible for manufacturer defects. We
are not manufacturers. We are willing to replace a defective item.
If a refund is requested instead of a replacement we will charge
a 15% restocking fee. Why? Claiming "defective" is the easy way
out of a restocking fee just because you don't want the item.
If it's defective we will replace it (rma type repair).
GVCards.com does not pay for the return shipping of defective
merchandise. We are not responsible for factory defects because
we are not a product manufacturer and we do not produce the parts
we carry (similar to a standard walk-in store). Thus GVCards.com
will split the shipping costs with the customer. The customer
agrees to pay to send the item back to GVCards.com and GVCards.com
will consequently repair or replace the component and ship the
item at no charge back to the shipping address specified in your
All original equipment, components, manuals, cables, documents,
packaging must be returned with your item in order for GVCards.com
to process your RMA. Missing items will incur further charges
or less of a refund. In most cases, items sent in for RMA repair
will be replaced with another full item set with accessories.
Please return all accessories.